Privacy Policy
Last Updated: 10 March 2026 · Effective Date: 10 March 2026
Neuraplex ("we", "our", "us") respects your privacy and is committed to handling personal data responsibly. This policy explains what information we gather, why we gather it, how we use and protect it, and what choices you have. It applies to all visitors and clients of our website at neuraplex.
01. Who We Are
Neuraplex is a quality assurance and AI testing consultancy registered in Malaysia, operating from 18 Jalan SS 21/35, Damansara Utama, 47400 Petaling Jaya, Selangor. We act as the data controller for personal information collected through our website and service engagements.
For privacy-related enquiries, please contact us at privacy@neuraplex.
02. Personal Data We Collect
We collect personal data in the following ways:
- Contact forms: Name, email address, phone number, and message content when you submit an enquiry.
- Service engagement: Organisation name, project details, and technical information needed to scope and deliver our services.
- Website analytics: Browsing behaviour, pages visited, device type, and approximate location via cookies and analytics tools.
- Communications: Email correspondence, meeting notes, and follow-up records.
We do not knowingly collect data from individuals under the age of 18. If you believe we have inadvertently done so, please contact us promptly.
03. Legal Basis for Processing
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable data protection principles, we process your data on the following grounds:
- Consent: Where you have submitted a contact form or agreed to cookies, we rely on your active consent.
- Contractual necessity: To fulfil our service obligations when you engage Neuraplex for a project.
- Legitimate interests: For activities such as website improvement, security monitoring, and business communications, provided your interests are not overridden.
- Legal compliance: Where processing is required by Malaysian law or regulatory obligation.
04. How We Use Your Data
- To respond to your enquiries and provide the services you request.
- To scope, deliver, and manage AI testing and QA projects.
- To send service-related communications, invoices, and project updates.
- To improve our website, identify technical issues, and understand user needs.
- To comply with applicable Malaysian laws and regulations.
- To contact you about related services or updates — only where you have indicated interest and you can unsubscribe at any time.
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
05. Data Sharing with Third Parties
We may share your data with:
- Service providers: Hosting providers, email platforms, and project management tools operating under data processing agreements.
- Analytics services: Google Analytics (anonymised and aggregated usage data).
- Professional advisors: Lawyers or accountants when required for legal or compliance matters.
- Regulatory authorities: If required by Malaysian law or court order.
Any third parties we engage are required to handle your data with appropriate safeguards.
06. Data Retention
We retain personal data only as long as necessary:
- Contact enquiry data: up to 12 months after last communication.
- Active client data: for the duration of the engagement and up to 3 years thereafter for record-keeping purposes.
- Analytics data: as configured within the analytics platform (typically 26 months).
- Legal and financial records: as required by Malaysian law (generally 7 years).
After retention periods expire, data is securely deleted or anonymised.
07. Data Protection Measures
- TLS/SSL encryption for all data transmitted to and from our website.
- Access controls limiting data to authorised team members only.
- Secure server infrastructure with routine security assessments.
- Staff awareness of data protection responsibilities.
- Incident response procedures: we will notify affected individuals and relevant authorities in the event of a significant data breach, in accordance with PDPA requirements.
08. Cookies
Our website uses cookies to improve your experience and understand how the site is used. We use four categories of cookies: essential, analytics, marketing, and preference. You can manage your cookie choices at any time via our Cookie Policy page, which also includes detailed information about each category and how to manage cookies in your browser.
09. Your Rights Under PDPA Malaysia
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access: Request a copy of personal data we hold about you.
- Correction: Ask us to update inaccurate or incomplete data.
- Withdrawal of consent: Withdraw consent for processing at any time, without affecting the lawfulness of prior processing.
- Complaint: Lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your rights have been infringed.
To exercise any of these rights, write to us at privacy@neuraplex. We aim to respond within 21 days.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
11. International Transfers
Where we use third-party services that process data outside Malaysia (for example, cloud infrastructure or analytics platforms), we take reasonable steps to ensure that appropriate data protection standards apply, consistent with PDPA obligations.
12. Changes to This Policy
We may update this policy from time to time. Material changes will be noted with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.
13. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or our data practices: